Over the last year, the majority of NCTN subscribers have come to the end of their initial contracts and have been faced with the choice to renew their services or switch to another provider. They have overwhelmingly chosen to remain with NCTN. The North Carolina Telehealth Network (NCTN) renewal rate is an industry-leading 95% on average over the last five years. By contrast, on average about 10% of the country’s broadband users switch services each year.
This extraordinary customer loyalty is the result of NCTN’s high quality reliability and service and its competitive pricing. From the beginning, NCTN has recognized the evolving and increasingly critical role that broadband connectivity plays in the safe and effective practice of healthcare. With this in mind, NCTN selected a strong and highly-regarded service provider, MCNC, an established nonprofit with a statewide networking presence. NCTN has collaborated with MCNC to leverage a state-of-the-art networking infrastructure, to provide proactive technical support services 24/7, and to regularly monitor traffic to assure the network performs consistently at a high level. Due to the NCTN’s commitment to highly reliable, high-quality connectivity, the NCTN experiences an average uptime and an average response time of repair among the best in the industry.
NCTN’s purpose is to provide an affordable, high-quality dedicated broadband network to nonprofit healthcare providers throughout the state of North Carolina with a particular focus on rural providers. This connectivity is essential if our state’s providers are to take advantage of rapidly changing health information technology in a time when policy makers and providers are engaged in health care reform to reduce costs and increase the quality of care. Our extraordinary customer loyalty tells us that NCTN is on the right track and reinforces our commitment to provide the best in broadband services.